Frequently Asked Questions

At Factory Direct Blinds, all of our products are custom made to each customers specifications. Because, all orders placed are electronically sent directly to our production team we cannot guarantee any changes or cancellation requests can be made. However, we will certainly do our best to accommodate your request. To request a change or cancellation of your order please contact us via email at support@factorydirectblinds.com

Change requests to your order are possible within 12 hours of order placement. Beyond 12 hours, we always do our best to make changes, but cannot make a guarantee as we put items into production as soon as possible.

At Factory Direct Blinds, all of our products are custom made to each customers specifications. Because, all orders placed are electronically sent directly to our production team we cannot guarantee any changes or cancellation requests can be made. However, we will certainly do our best to accommodate your request. To request a change or cancellation of your order please contact us directly at 1-800-355-2546 or email us at support@factorydirectblinds.com

Here at Factory Direct Blinds we want our customers to be fully satisfied with every purchase they make. We believe that quality products can be affordable. We offer free samples of our shades and blinds so that you can get a first hand look at the products, allowing you to make an informed decision about the materials and colors you will be adding to your room. To order free samples please click on the link below:
Free Blinds and Shades Samples - Factory Direct Blinds

Factory Direct Blinds has been the leading retailer of custom blinds and shades at discounted prices for more than 20 years. We strive to offer the best pricing on designer blinds with a variety of features such as top down, bottom up, cordless, blackout, and more. Ordering custom manufactured window blinds and shades give any home, office, or commercial space an upgraded look and feel.

• TRUSTED BRAND
• ON-LINE SERVICE
• GREAT VALUE
• FREE SAMPLES
• FREE SHIPPING
• ON-LINE MEASURING & INSTALLATION TOOLS
• CONVENIENT ON-LINE PAYMENT OPTIONS
• ALL TERMS ARE PREPAID
• FDB DOES NOT PROVIDE ANY MEASURING OR INSTALLATION SERVICES
• FDB DOES NOT READ WINDOW SCHEDULES or DO TAKE-OFFS FROM BLUEPRINTS
• Factory Directly Blinds has everyday pricing and value as well as continuous online promotions that are accessible to you every day with your online account set-up at factorydirectlblinds.com
• Should you have a larger project requiring 50 or more window covering units per order, please email your quote request details to commercial@factorydirectlblinds.com.
• All other orders need to be entered directly  at factorydirectblinds.com

I hope this information helps to assist you with your window covering needs.

Thank you for selecting Factory Direct Blinds and have a great day!

Merchandise Damaged by Shipping: Please inspect your order thoroughly upon receipt to ensure that it has not been damaged in shipping. Damaged items must be reported to us within ten (10) business days of receipt along with photographic evidence of shipping damage to support@factorydirectblinds.com prior to replacement request being processed. Once the review is completed one of our customer service representatives will update you via email with the best available resolution to this matter.

We provide measuring instruction help for all of our products available. Please review our measuring guides under our help center tab. Here is the link: How To Measure Blinds and Shades - Factory Direct Blinds.

Measurement Due to the nature of ordering blinds online, it is important to carefully follow the measurement instructions posted on our website. It is the customer’s responsibility to provide accurate measurements to ensure that your window coverings fit precisely. Factory Direct blinds will not be held responsible for measurement errors and cannot accept returns due to inaccurately ordered size.

Factory Direct Blinds stands behind our products and any defects in material and workmanship. If your custom-made to order window covering was not manufactured to the size and specifications, you ordered it will be replaced at no additional cost to you. This excludes mismeasurements or improper installation. Please contact us within 30 calendar days from the date your product ships to report any issues. Your product will be remade to the same specifications per the original order and shipped at no cost to you!

We apologize for the inconvenience of receiving your order without the proper installation hardware.

Please submit an email to support@factorydirectblinds.com and include your order number as well as a description of the missing parts from your order.

Once the email has been received one of our representatives will be sure to review and provide you with further information of resolution, such as requesting parts be shipped directly to you as soon as possible.

Factory Direct Blinds offers a wide variety of products and styles for you to choose from. If a product is not shown on https://www.factorydirectblinds.com or a size, or option can not be selected then it is not offered or available for production from Factory Direct Blinds.

You will find window blinds and window shades for your home or office with the high-quality, top-of-the-line window coverings from Factory Direct Blinds. We are the one-stop shop for all your favorite window treatments. Whether you are looking for faux wood blinds for your living room or pleated shades for your office, Factory Direct Blinds has what you need.

Factory Direct Blinds has been the leading retailer of custom blinds and shades at discounted prices for more than 20 years. We strive to offer the best pricing on designer-like blinds with a variety of features such as top down, bottom up, cordless, blackout, and more. Order custom window blinds and shades today to give your home, office, or commercial space the upgraded look and feel you've been searching for. An upgrade in your blinds can improve the look of any space.

The products come with installation instructions, but if you are still having trouble or can’t find the instructions, you can find installation guides [here](https://www.factorydirectblinds.com/pages/installing-blinds-shades).

Computer monitors or other electronic displays may vary in the manner that images and colors are depicted. To ensure an appropriate color match is achieved, we encourage you to order free samples so that you can see the true color, quality and texture of the product you are ordering. Factory Direct Blinds will not accept returns based on dissatisfaction with the color. Please note the color and finish of the final product may vary and an exact match to the sample swatch or previous purchases cannot be guaranteed.

Free Blinds and Shades Samples - Factory Direct Blinds

Any-and-all valid coupon codes must be entered at time of order. Please note only one coupon code per order will be valid and honored.

Every window and blind is slightly different. Please see our measuring guides here.

Additionally, some important quick measuring tips we recommend customer follow are:

• Measure the width, height, and depth in multiple places across your window frame. We recommend measuring in 3-4 different places. For width, use the smallest measurement to the nearest 1/8". For height, use the longest measurement to the nearest 1/8”.
• For inside mounts, when producing your blinds or shades we will take any necessary deductions for clearance during the manufacturing process. Please do not account for inside mounts during your measurement.
• For outside mounts, consider adding overlapping width and height to ensure the entire window is covered.
• Remember to measure ALL windows, even those that appear to be the same width and height. Even though they may look the same, there can often be small differences in dimensions that are important to capture in your order details.

We recommend our customers order samples before placing their blinds order. By ordering samples, you can check if the colors, textures, and materials look good in your home space. Please see our sample ordering process here for more information.

We do not provide in home measuring or installation services. We do have great measuring instructions in our Help section. If you are ready to do it yourself, we offer great products at a great price.

Please review our installation guides. Our Installation Guides can be found under the Help Center tab of our website. Installation guides are available for each of our products. Installation guides can be viewed here: Installing Blinds & Shades - Factory Direct Blinds

When ordering any of our products as an inside mount, we ask that you please provide us with the exact measurements of your window opening. Our factory will make the necessary deductions to account for mounting hardware and functionality. We recommend reviewing our helpful measuring guides. Our Measuring guides can be viewed by clicking on the  help center tab or by simply clicking here: How to Measure Blinds & Window Shades - Measuring Guide - Factory Direct Blinds

Factory Direct Blinds offers a wide variety of products and styles for you to choose from. If a product is not shown on https://www.factorydirectblinds.com or a size, or option can not be selected then it is not offered or available for production from Factory Direct Blinds.

You will find window blinds and window shades for your home or office with the high-quality, top-of-the-line window coverings from Factory Direct Blinds. We are the one-stop shop for all your favorite window treatments. Whether you are looking for faux wood blinds for your living room or pleated shades for your office, Factory Direct Blinds has what you need.

Factory Direct Blinds has been the leading retailer of custom blinds and shades at discounted prices for more than 20 years. We strive to offer the best pricing on designer-like blinds with a variety of features such as top down, bottom up, cordless, blackout, and more. Order custom window blinds and shades today to give your home, office, or commercial space the upgraded look and feel you've been searching for. An upgrade in your blinds can improve the look of any space.

Factory Direct Blinds offers a wide variety of products and styles for you to choose from and while we can not make a specific recommendation or selection, you can view all of the window blinds and window shades for your home or office with the high-quality, top-of-the-line window coverings from Factory Direct Blinds. We are the one-stop shop for all your favorite window treatments. Whether you are looking for faux wood blinds for your living room or pleated shades for your office, Factory Direct Blinds has what you need.

Factory Direct Blinds has been the leading retailer of custom blinds and shades at discounted prices for more than 20 years. We strive to offer the best pricing on designer-like blinds with a variety of features such as top down, bottom up, cordless, blackout, and more. Order custom window blinds and shades today to give your home, office, or commercial space the upgraded look and feel you've been searching for. An upgrade in your blinds can improve the look of any space.

Factory Direct Blinds offers a wide variety of products and styles for you to choose from. If a product is not shown on https://www.factorydirectblinds.com or a size, or option can not be selected then it is not offered or available for production from Factory Direct Blinds.

You will find window blinds and window shades for your home or office with the high-quality, top-of-the-line window coverings from Factory Direct Blinds. We are the one-stop shop for all your favorite window treatments. Whether you are looking for faux wood blinds for your living room or pleated shades for your office, Factory Direct Blinds has what you need.

Factory Direct Blinds has been the leading retailer of custom blinds and shades at discounted prices for more than 20 years. We strive to offer the best pricing on designer-like blinds with a variety of features such as top down, bottom up, cordless, blackout, and more. Order custom window blinds and shades today to give your home, office, or commercial space the upgraded look and feel you've been searching for. An upgrade in your blinds can improve the look of any space.

Factory Direct Blinds offers a wide variety of products and styles for you to choose from. If a product is not shown on https://www.factorydirectblinds.com or a size, or option can not be selected then it is not offered or available for production from Factory Direct Blinds.

You will find window blinds and window shades for your home or office with the high-quality, top-of-the-line window coverings from Factory Direct Blinds. We are the one-stop shop for all your favorite window treatments. Whether you are looking for faux wood blinds for your living room or pleated shades for your office, Factory Direct Blinds has what you need.

Factory Direct Blinds has been the leading retailer of custom blinds and shades at discounted prices for more than 20 years. We strive to offer the best pricing on designer-like blinds with a variety of features such as top down, bottom up, cordless, blackout, and more. Order custom window blinds and shades today to give your home, office, or commercial space the upgraded look and feel you've been searching for. An upgrade in your blinds can improve the look of any space.

As the saying goes, “measure twice, cut once!”.

Due to the nature of ordering , it is very important to carefully follow the measurement instructions posted on our website here.

Factory Direct Blinds cannot alter blinds once they have been cut and produced and unfortunately as a result, if blinds are ordered with incorrect measurements for your windows we cannot accept returns or provide a refund.

Inside mount window treatments are installed inside the window frame. It maintains the window size and moldings visible. Outside mount window treatments are mounted on the window molding, wall, or ceiling above your window. The outside mount blinds or shades give the create the sense that the windows are larger and provide better light control.

Please check out our Custom Shades Buying Guide where you can find the different types of blinds and shades available from Factory Direct Blinds, and the differences between them.

Sample sizes depend on the style and material of the window covering you are ordering. Most of our sample sizes are either 4” x 3”, 3”x2” or 2”x2”. The samples are design to give our customers a feel for the color and material of our blinds selection.

Factory Direct Blinds will provide up to 10 free samples, 1 per product, per customer, at no charge. Free samples must be ordered separately and cannot be placed with an order for blinds or shades.

While it is not required, ordering samples is the best way to confirm colors, materials, textures, and see how they would look in your home.

Thank you for contacting us today, for information regarding refund inquires please review our refund policy [Refund policy – Factory Direct Blinds](https://www.factorydirectblinds.com/policies/refund-policy)

General Return Policy
When you order window coverings from Factory Direct Blinds, you will receive a product that is custom made using the specifications and requirements that you have provided . We cannot accept returns subject to exceptions in the event of a defect or damage if required and approved by Factory Direct Blinds.

Refunds
All products are custom manufactured, made-to-order and are non-refundable.

In compliance with the latest manufacturing safety guidelines (ANSI WCMA A100.1 - 2018), Factory Direct Blinds includes with each fully-assembled product warning tags, warning labels, safety devices and cord cleats. Installers must adhere to the safety guidelines as established by the installation instructions and use all devices provided by the manufacturer. It is the responsibility of both the installer and the consumer to ensure that all safety devices are properly installed according to the manufacturers instructions, and that they remain so throughout the life of the product. Factory Direct Blinds is not liable for injuries or fatal occurrences related to improper installation or maintenance of required safety devices.

Please see specific production lead-times as noted on our website under each individual product.

These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier.

Oversize shipments will ship via common carrier and may result in extended shipping time.

Factory Direct Blinds doe not offer expedited production or shipping and makes every effort to produce and ship every product as quickly as possible.

Factory Direct Blinds is required to collect state sales taxes in California and New York at rates which are set by each state, county and local municipality as determined by the zip code where you receive delivery. If the state given in your shipping address is one of these states, applicable sales taxes will be added to your total amount and shown on your checkout page.

Factory Direct Blinds does not offer expedited shipping and makes every effort to manufacture and ship all product as quickly as possible.

Please see specific production lead-times as noted on our website under each individual product.

These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier.

Oversize shipments will ship via common carrier and may result in extended shipping time.

Factory Direct Blinds doe not offer expedited production or shipping and makes every effort to produce and ship every product as quickly as possible.

Please call us at 1.800.355.2546] between 9AM and 5PM ET or e-mail us at support@factorydirectblinds.com. You can also get in touch with us through our Live Chat.

All our products are custom made for you. Our production time is between 5-7 days depending on the day you place your order (around a weekend of public holiday). Once produced, blinds ship same day and delivery times depend on your location and usually are 2-5 business days.

On average, customers receive their custom measured and cut blinds in 2 weeks from placing an order.

Our customer service team is always happy to check on the status and whereabouts of your order or you can track your order here.

Please see specific production lead-times as noted on our website under each individual product.

These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier.

Oversize shipments will ship via common carrier and may result in extended shipping time.

Factory Direct Blinds doe not offer expedited production or shipping and makes every effort to produce and ship every product as quickly as possible.

Please see specific production lead-times as noted on our website under each individual product.

These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier.

Oversize shipments will ship via common carrier and may result in extended shipping time.

Factory Direct Blinds doe not offer expedited production or shipping and makes every effort to produce and ship every product as quickly as possible.

Orders shipping within the 48 Continental United States will ship freight free provided that oversized, common carrier, special handling or expedited freight do not apply.  Factory Direct Blinds is not responsible for any return product shipping costs.  Blinds or shades shipped outside of California or New York will not be charged sales tax.

When you order window coverings from Factory Direct Blinds, you will receive a product that is custom made using the specifications and requirements that you have provided. We cannot accept returns on custom cut products, unless blinds or window coverings arrive damaged or with a defect. See our Warrant Policy here].

Please see our Warranty Policy for blinds and window coverings here.

All blinds ordered from Factory Direct Blinds are covered by a manufacturer’s limited warranty, except as noted on a few select products. The warranty shall apply only to original purchaser for residential application. This warrants that your product will be free from defects in material or workmanship, except defects that result from misuse, neglect, or improper installation as determined by Factory Direct Blinds. Damage caused from alterations, normal wear and tear, or exposure to the elements will not be covered under this warranty. Defective items will be repaired or replaced at the discretion of Factory Direct Blinds and shall be limited to the repair and replacement of the window coverings or components found to be defective subject to Factory Direct Blind’s discretion. Warranty excludes shipping charges and labor cost for measuring and installation. Your sole remedy under this warranty is repairs made with like or similar parts. Factory Direct Blinds shall in no way be liable for incidental or consequential damages nor for the transportation, removal or re-installation of any of our products. Warranty claims must be accompanied by proof of purchase.

Contact customer service via email support@factorydirectblinds.com subject line WARRANTY.

Please provide the order number, issue details and resolution request.  Images or a short video may be required.